Shipping policy

We ship worldwide from our own facility in Wenzhou, Zhejiang, China. Everything below applies to orders placed on senbeder.com. Wholesale and OEM shipments follow the freight terms agreed with your account manager.

Processing time

In-stock orders are picked, packed and handed to the carrier within 1–3 business days. Orders placed on weekends or during Chinese public holidays begin processing on the next business day.

If an item is out of stock we contact you before charging or dispatching anything, and you can choose to wait, swap the part, or cancel.

Shipping options and transit time

  • Economy tracked — 10–20 business days after dispatch. Best value for small, non-urgent orders.
  • Standard tracked — 7–15 business days after dispatch.
  • Express (DHL / FedEx / UPS) — 4–8 business days after dispatch. Remote areas may take longer.

Transit times are estimates from the carrier, not guarantees. They exclude customs clearance.

Shipping cost

Shipping is calculated at checkout from the packed weight and the destination country. The exact amount is shown before you pay — there are no handling fees added afterwards.

Tracking

We email a tracking number as soon as the parcel leaves the warehouse. Tracking can take 24–48 hours to show its first scan.

Customs, duties and import taxes

Import duties, VAT, GST and any customs clearance fees are the buyer's responsibility and are not included in the price or the shipping charge. We declare the real value and a truthful description on every parcel and cannot under-declare or mark orders as gifts.

If a parcel is returned to us because duties were not paid or the address was wrong, we can reship it after the return shipping cost is covered.

Delays

Customs inspections, public holidays, severe weather and peak season can add time. If a parcel is held or clearly delayed, contact us and we will chase the carrier on your behalf.

Lost or damaged parcels

If tracking has not moved for more than 10 business days, or the parcel arrives damaged, email senbeder.racing@gmail.com within 30 days of dispatch. We open a carrier claim and either reship or refund once the claim is settled.

Please photograph a damaged parcel before opening it fully — carriers require that evidence.

Wrong address

Please check the shipping address at checkout. We can change it before dispatch. After dispatch, an address correction is subject to the carrier's fee.